Shipping policy
How do we deliver?
For most shipments We use Kerry delivery service. You will receive the parcel number via email when we receive it. Domestic delivery is completed within 2-3 business days (after proof of payment has been sent).
Or come pick up the product yourself from our office. If you would like to collect your order in person from our office, you can call 099 159 5500 and check if stock is available for pickup.
How to return products
All sales are final. If you are having problems with your machine and want to request to exchange and return the product Please follow the steps below:
-Customers inquire about requesting a warranty claim. Ready to send all relevant information and pictures to claim the product.
-Wait for a response and follow the steps accordingly. Kuvings will not claim the product in the event that it is discovered that it was caused by an intentional accident by the customer. Caused by accidents from animals such as mouse urine or rodents. Caused by riots. Caused by the seizure of property by the government or private sector.
-Machine that has been used Not accepting returns in any case.
Contact for more information at line: @kuvingsth
In the case of not accepting product claims
1. Officials have inspected the damage. It was found that it was not caused by damage from use, such as using a knife to cut the equipment. Use hard objects to break the equipment. Animals bite and break the equipment.
2. The product is out of warranty.
*Product claim conditions Only models with a 1 year equipment warranty can claim 1 time per item.
Models with 1 year equipment warranty (NS-625,NS-726,NS-1226,NS-2026,CS520,CS600,CS700)
Equipment covered by warranty
-Cover
-Water release jar
-Yellow strainer
-grinding thread
- Rotating cover
-Red rubber
-Open and close stopper
-Silicone under the yellow strainer
-Damaged machine Officials found that the parts had been dismantled and repaired on their own. The company immediately disqualifies the motor warranty for the remaining period.
*Conditions are as specified by the company only.
