Frequently asked questions

If talking to real-life humans is your thing? You can contact our Customer Happiness Team via email (below).

How can we help?



What size should I buy?

Not sure which size is right for you? Please see our size guide. They are listed below the available sizes for each of our products.

Can I cancel my order?

We understand. We changed our minds too! Even though we want to be able to But when the order is sent We are unable to make changes or cancellations at this time. We hope to have a cancellation window sometime in the future. If the product doesn't work Please change the desired style or request a refund. Please note that domestic returns are free.



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2. ป้อนคำสั่งซื้อ เช่น #7890

3. ใส่อีเมล์ของลูกค้าที่ใส่ไว้กับการสั่งซื้อสินค้า

4. กดติดตามคำสั่งซื้อของฉัน

Shipping, Returns and Exchanges

We use all major carriers and local delivery partners. You will be asked to choose a shipping method during checkout.

What is the shipping policy?

Once your order has been submitted You will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is complete You will receive a notification email with your tracking information. Shipping fees are non-refundable in the event of a return.

Do you ship internationally?

Yes, we ship worldwide. A shipping fee will be charged. and will be added at checkout.

Assembling the machine

Assembling the REVO830

You can watch the assembly at the link ->

Assembling the SV400M blender

You can watch the assembly at the link ->

Juicer vibrates excessively

Stop the juicer and reassemble the juicer properly. In particular, make sure the juicing screen is properly seated and no parts are broken.

Juice is leaking from juice cover outlet during juicing

Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.

The juice pulp still has too much liquid

When juicing, combine low fiber foods (such as carrots) with high fiber foods (suchas kale) to decrease the moisture of the pulp and increase the amount of juice.

Amount of juice is too little

All produce is different, with freshness often times determining the amount of juicein it. To extract more juice out of refrigerated produce,soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the mount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size.

The strainer does not separate the juice

Adding too much food too quickly to the juicer may clog the strainer. Use thereverse button to unclog the food. Also disassemble the parts and clean the strainer.

Motor stops during use

Adding too much food too quickly to the juicer may clog the strainer and/or cause overheating.
Wait a few minutes for the appliance to cool down again. Once the motor starts, use the reverse button to unclock the food. Also disa ssemble the parts and clean the strainer. If the motor still doesn't work Please contact Kuvings Thailand service center at 02 056 1118 or Line: @kuvingsth

It does not turn on

Check if the plug is plugged properly. If the motor still won’t start, please contact Kuvings Thailand service center at 02 056 1118 or Line: @kuvingsth

I think the juicing screw/auger is grinding itself.

Try to avoid turning on the juicer if there are no ingredients in it.

The lid is stuck after juicing

There may be extra pulp accumulated underneath the juicing screw. Firmly press down the center of the drum lid while turning it counte r clock wise to open. Also try pressing “ Reverse ” to unclog any food.


Assembling the SV400M blender


Does not start

Check to see if the electrical cord is plugged inproperly.'

Check to see if the lid is tightly locked onto the bowl.

Does not crush/chop

Check to see if you’re using the proper blade based on the suggestions on the manual.

If you’ve used the appliance continuously for a long time, it may need a couple minutes to reset.

Does not crush/chop and I either hear grinding metal or the blade does not move

The bowl is a replaceable component that typically lasts up to a year. Check with the Kuvings Thailand service center at 02 056 1118 or Line: @kuvingsth to see if you may need a replacement.

How do I know how long to blend?

You can use the auto mix button with one button. It runs for 1 minute 10 seconds.

Manually blend at high speed until you are satisfied with the consistency.

Working of vacuum blender

Do not add raw materials more the red line.

Before use, check that the blender jar and lid are Close it tightly and place it properly on the blender motor.

The vacuum function works only when the vacuum and noise reduction cover are firmly closed on the blender base.


how does the warranty for Kuvings products?

1 year on parts and 5 years on motors for Kuvings products.

Call 02 056 1118 or email : for all your service needs.

Why must I register warranty?

Warranty registration is important to ensure you have product protection.

Have you bought a second hand Juicer?

If you have purchased a second hand Juicer, you can ask the original owner to transfer the warranty registration to you, just ask them to email us at and inform the name of the purchase information and details of the new owner Then we will transfer it to you.

How do I register my product warranty?

You register your warranty online.

click to and fill in your details.

The serial number is located on the bottom of your product.

Contact us

Do you have questions about your order or general inquiries?